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Heartland MLS Changes Active Status Policy to Accommodate Stay at Home Ordinance

March 24, 2020 in Heartland MLS

To eliminate the need for in-person showings and support that only “essential” in-person showings occur, Heartland MLS is temporarily allowing listings to stay in Active status without the requirement they are available for in-person showings until the Stay at Home order is lifted.

HMLS is encouraging the use of an unbranded recorded showing of the property provided by the seller or listing agent that can be directly shared between the listing agent and the buyer’s agent. This encourages a one-on-one “virtual” interaction between the listing side and buying side. The buyer’s agent should preview the video before sharing with their potential buyers.

If a recorded showing cannot be made, Heartland MLS is encouraging the use of the 99 photo maximum in Matrix per listing to capture all areas inside and out of a property and the ability to fully describe each photo in the photo upload section of listing input.

An in-detail guide of what is required, allowed and not allowed in a recorded showing is available on

If the sellers do not want to keep their property active during this Stay at Home Ordinance, the listing agent can move the listing to Temporary Off Market (for up to four weeks) or Withdrawn. Neither of these statuses will count Days on Market, and the agent may make the listing Active at any time before the expiration date of the listing agreement. Additionally, these listings will not show on IDX and other syndication websites while in these two statuses.

Dorothy Ruffin • September 30, 2021 at 10:57 am

I want a list for previewing a home for a listing in MLS


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