You no longer have customers. You now have bloggers, online reviewers and potential social media vigilantes. One bad experience or a perceived unhappy outcome can encourage an online review that will repel potential business like a 2-day old baby diaper. A customer with a smart phone or an internet connection has the ability to actually affect your bottom line. Ironically, most agents are doing little if anything preemptive regarding reputation management and taking charge of the customer experience. When is the best time to handle a problem? Before you have one… Learn the simple things that have an enormous impact on customer satisfaction in a laugh out loud way.
Join the Women’s Council of REALTORS® (WCR) at the November meeting on Nov. 8 from 11 a.m. to 1 p.m. where Terry Watson, the “AHA guy” will be helping REALTORS® get ready for success in 2019.
This course provides the practitioner with real-world tools to give the public extremely through disclosures, realistic and true anticipated costs and procedures and extremely detailed and honest explanations of what to expect during their real estate transaction to help the public avoid problems, liabilities, missteps and/or unlawful acts. The practitioner will have tools that will Easify™ the real estate transaction for the public and provide better information helping the public make informed decisions.
