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Ethics in Action: The Ombudsman Program

March 23, 2023 in KCRAR

As REALTORS®, strict adherence to the Code of Ethics is enforced via a number of dispute resolution options, including the use of the KCRAR Ombudsman Program. The Ombudsman Program is intended to provide an alternative dispute resolution service for members of the public or other REALTORS® with complaints against members of the Association.

The Ombudsman Program is a voluntary option in which an Ombudsman will attempt to informally resolve the voiced concerns through phone communication. The Ombudsman’s role is primarily one of communication and conciliation, not adjudication. Ombudsmen do not determine whether ethics violations have occurred, rather they anticipate, identify and resolve misunderstandings and disagreements before matters ripen into disputes and possible charges of unethical conduct.

Disputes can often be resolved through the ombudsman process in as little as a few hours or days, depending on the availability of the ombudsman and the parties. If the parties do not resolve their dispute through the Ombudsman process, they may move forward with a formal ethics complaint.

The Ombudsman Program is an alternate dispute resolution option to a formal ethics complaint or citation, and all methods are strictly confidential under Article 14 of the Code of Ethics. Visit to learn more.

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