Lockbox & Key

KCRAR offers members access to the industry-leading Supra Lockbox & Key System.  

Allocation Program –  Each Member subscribing to Supra key services through KCRAR is provided an annual allocation of leased lockboxes at no cost based on the Member’s listing activity in Heartland MLS the prior year. The annual allocation is determined by the number of residential listings each keyholder has the middle of each month (active, show-for-backup, contingent, pending, temporarily off market and auction status). Commercial and multi-family listings with the same statuses listed above and with “iBox” indicated in the Showing Instructions field in Heartland MLS are also included in the allocation calculation. The number of listings from each month are totaled, averaged, and rounded up to determine how many “no cost” lockboxes will be allocated the following year. A full overview of how allocations are calculated can be found here.

Leasing Additional Lockboxes  To lease any additional lockboxes, you simply need to fill out the KCRAR Supra iBox Lease form and pick up your lockbox at a KCRAR office location. The annual $20 lease fee is based on a March to February year, so if you lease at any time of the year other than March, the fee will prorated and charged at $1.66 for each remaining month. 

Product Support  If you experience a problem with any of your Supra equipment, call the Supra support line at 1-877-699-6787. The support link is available seven days a week from 8 a.m. – 9 p.m. Central Time.

Before calling, you may be able to troubleshoot the problem with some basic instructions available on Supra’s websiteThe user guide you received with your key is also a good reference for basic information.

Payment Management  Payment management is right at your fingertips within the Supra eKey app. Watch this video to see how you can pay your key fee or update your credit card information conveniently in the eKEY® app.

REALTORS® who want Affiliate Members to access their iBoxes need to know the CBS (Call Before Showing) Code that is assigned to each iBox.

Affiliate Members such as inspection companies and appraisers may now lease Supra keys. Many have obtained a key to provide better service to REALTORS®. This can be a real time and money saver for REALTORS®, often eliminating the need to meet Affiliate members at properties. Affiliate keys work just like other keys, except that Affiliates will need to enter a “CBS Code” in addition to their PIN number to open iBoxes. Each iBox is already programmed with a “CBS Code” – please don’t change that setting on your iBoxes.

When Affiliate Members call to make an appointment to enter one of your listings, they’ll ask you for that listing’s lockbox CBS Code and they must have that code to open the box.

How to find your CBS Code – 3 Options

1.   View your iBox information on the new SupraWEB website. Registration is required, but you may look up your Shackle and CBS codes at any time.

2.   Call the KIM voice emergency key update number (1-888-968-4032). Once you have entered your DisplayKEY serial number and PIN code, you will have the option of obtaining your CBS code.

3.  . Using the Supra eKey app on your smartphone, go into the ‘MY KEYBOXES’ button in the upper left corner of your app home screen, select the iBox Serial Number that is attached to your listing, select ‘PROGRAM KEYBOX’ in the blue square at the top of the screen. The CBS Code will be displayed next to the Require CBS selection button. 

PLEASE NOTE: Be sure to keep the CBS Code Required switch in the ‘OFF’ position, otherwise everyone attempting to enter the iBox will be required to enter the CBS Code for the iBox.

The Supra Lockbox and Key system has a special feature to notify sellers when their home has finished showing. When the showing agent opens the box, the seller can choose to receive a notification of that, and when the showing agent’s mobile device crosses a 1,000-foot radius of the property, the seller will receive a notification that the showing has ended.

  • This video explains how to set this up in your Supra app.
  • You’re welcome to use this flyer to explain to your sellers how the feature works and to opt them in.

Supra’s Agent Alert feature can help agents send a message to their emergency contacts in a pressing situation. Users can press and hold the “Alert” button in the bottom left of the Supra app to send a message they’ve set up and a link to their location to the emergency contacts they’ve entered into the app.

To learn how to set up the feature, you can view this flyer or watch this video.

eKEY holders can grant a single access key to individuals who require limited one-time or occasional entry to properties such as inspectors, photographers, or contractors. Authorization is granted by the listing agent via the eKEY® app for one-time lockbox access during a designated time window.

Who is eligible for non-member access?

Non-members who otherwise aren’t able to access the Supra system. Any member who has access to the Supra system, whether they choose to use it or not, is not eligible for non-member access.

Steps to grant Single Access

  1. Open the eKEY
  2. Select My Keyboxes
  3. Select the keybox for the property to which you wish to grant access
  4. Select Grant Managed Access
  5. Type in the cell number of the person to whom you wish to grant access (or choose from your contacts). Select access day and time.
  6. Add any pertinent notes regarding the property and then press Send

To Receive Single Access

  1. Click the link in the SMS text invitation to download and set up your eKEY.
  2. This will take you directly to the Supra eKEY app on your phone’s app store. Click to download and install.
  3. Once the app is downloaded, return to your texts; click on the same link to register with eKEY.
  4. Once you register, you’ll receive a text with a link to an authorization code. Tap on the link and you’ll be taken directly to a pre-populated authorization page for the eKEY.
  5. Read and agree to the EULA (End User License Agreement) and Privacy notices.
  6. To open the lockbox, select Obtain Key Enter the 4-digit PIN you selected during registration and push up on the bottom of the lockbox to turn it on.
  7. You will then get a “Success!” message. Once you see that, push up again on the bottom of the lockbox to access the key(s) inside.

Download the Single Access Agent Instructions