Ethics Complaints & Arbitration

2020 Code of Ethics  

One of the most important things that sets REALTORS® apart from other real estate practitioners is their acceptance and adherence to the Code of Ethics. But even with the best of intentions, occasional disagreements arise between REALTORS® and/or between REALTORS® and their clients or customers. Adherence to the Code of Ethics is monitored through a confidential Professional Standards process that helps to resolve disputes through ethics proceedings, mediation and arbitration. 

The National Association of REALTORS® (NAR) Code of Ethics and Arbitration Manual governs the policies of the Kansas City Regional Association of REALTORS® with respect to all hearings. You can  view the manual here. You may obtain a printed copy of this manual for a nominal fee by calling the National Association of Realtors at 800-874-6500.

Solutions for Resolving REALTOR Disputes:

Ombudsman ProgramEthic Complaints
The Ombudsman Program is intended to provide an alternative dispute resolution service for members of the public or other REALTORS® with complaints against members of the Association. An ombudsman can respond to general questions regarding ethical practices and enforcement issues.

Click here to learn more about the Ombudsman Program.
If a dispute cannot be resolved informally, there is a complaint process for educating and disciplining REALTOR® members who are found in violation of the Code of Ethics. Ethics complaints are reviewed by the Grievance Committee to determine potential grounds for a hearing by the Professional Standards Committee.

Click here to learn more about Ethics Complaints. 

Citation ProgramArbitration Request
The Citation Program is a way to avoid the formal ethics complaint and hearing process while maintaining the confidentiality of the hearing process. If the respondent agrees to the Citation System, he/she would pay the associated standard, preset fine(s).

Click here to learn more about the Citation Program.
Arbitration is an alternative dispute resolution program for broker members which provides a forum for resolving commission disputes in lieu of litigation. Arbitrations are completely separate from ethics hearings.

Click here to learn more about Arbitration Requests.